Zoo Jam — Support

Thanks for playing Zoo Jam: Animal Sort Puzzle! If you have a question, a bug to report or an idea, we would love to hear from you. Most emails are answered within a few business days.

When reporting a problem, it helps to include:

• your device model and OS version (e.g. iPhone 15, iOS 18);
• the level number shown at the top of the screen;
• a short description or a screenshot.

Frequently asked questions

The figurines are inside a pile of capsules. Tap a figurine you can reach: it goes into the box that is waiting for it, all by itself. A box is full with 3 matching figurines, then a new one arrives. When a capsule is empty it disappears, and the capsules above drop down. Put every figurine in its box to finish the level. The first levels walk you through it.

A figurine that no box is waiting for goes to the waiting area. It leaves as soon as a box needs it. The waiting area has 5 spots: if it fills up, the level is lost — so think before you tap, and watch the boxes at the top.

You can continue by watching a short video, which sweeps the waiting area clear, or simply try again: there are no lives and no timer, and you can replay a level as often as you like. The pile is the same each time, so you can learn it.

• Ice: a frozen capsule melts after you tap figurines in a nearby capsule 3 times.
• Padlock: empty the capsule holding the key to open it; the number shows how many keys it needs.
• Mystery capsule: you can’t see what’s inside until it reaches the bottom of the pile.

• The claw grabs every figurine a box still needs in one go, even ones hidden at the very top.
• The broom clears the waiting area: its figurines go back into a new capsule at the top of the pile.
• The shake mixes the pile so that the capsules you need move down within reach.

You win more boosters with gifts and the leaderboard. When you have none left, you can get one by watching a short video, if you wish.

A level with one skull is a hard level; two skulls mean very hard. They come back regularly, followed by a couple of gentler levels.

Just keep playing: a new figurine regularly joins the capsules as you progress, and a small window introduces it when it arrives.

From level 10, every figurine you collect scores a point in a daily tournament. Finish in the top three and you win boosters and a badge for your collection.

Zoo Jam follows your device’s language. It is available in English, French, German, Spanish, Italian, Portuguese, Russian, Turkish, Polish, Japanese, Korean, Chinese (simplified and traditional), Indonesian, Vietnamese, Thai and Hindi.

Each one has a switch in Settings, behind the gear icon.

No for the levels: every level runs on your device. The leaderboard and the optional videos need your phone to be online.

Uninstalling the app removes everything it stored: your progress, your collection and your settings. We keep no account on our side. For the data held by our advertising and analytics partners, email us with the subject “Data deletion request” — see the Data Deletion Request section of our Privacy Policy.